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Using Seclock.com

Frequently asked questions.

Sign Up for Paperless Invoices & More Account Tools Online

Have you visited seclock.com yet? It’s the easiest-to-use online catalog of door hardware anywhere. Plus, you can:

  • Track your order
  • Pay your invoices via E-Check
  • Turn a quote into an order (even quotes you placed on the phone)
  • Live chat with door hardware experts
  • Get specs, schematics, price books and other resources

Go green today by signing up for our paperless invoices!

seclock.com/gogreen
 

Live Chat: Same Great People, Same Great Support.

Our new Live Chat customer service is receiving universal praise.

We’re proud to report that our customers have given our Live Chat customer service rave reviews so far this year. With Live Chat, our customers can connect with the exact same Technical Sales Representatives that have made our phone support so successful. 

Live Chat support is available free-of-charge on seclock.com by clicking the red bubble on the bottom-right of any page.

Here is a small sampling of actual customer feedback:

“Very knowledgeable and even showed me a better option to fit my clients needs. Another reason I keep coming back to this company for my lock needs.”

“I couldn’t be happier, thank you Tom Rubenoff!!!”

“Best customer service ever experienced!!”

“Quick and convenient. Great job.”

“Josh is awesome. Super helpful, patient, and goes the extra mile.”

“Tom did a great job of finding me this little goofy screw I was unable to locate anywhere else. Big save enabling me to keep a steady customer happy.”

“Excellent customer service and very knowledgeable.”

Manage Your Addresses on Seclock.com

We've introduced all-new ways to manage your addresses on seclock.com.

https://www.seclock.com/account/addresses

Create and Edit Addresses


You can now create and edit addresses in your account section and during the checkout process. In steps one and two of our all-new checkout process, you can add or edit an address on-the-fly.

Personal and Team Addresses


Have multiple members of your team logging onto seclock.com? You can now share addresses amongst the group! When you add a new address on your account page or during the checkout process, it will automatically be added to your company's team address book, accessible by all members of the team.

Set a Default Address


Want to set a specific address as your default going forward? Simply click “SET DEFAULT” next to any address in your account section.

Label Your Addresses


Want to label an address as something more familiar? Maybe “John Smith's House” or “That Building on Main Street”? Now you can! When adding or editing an address, simply fill out the “Label” field.

Introducing Companion Items


Buying a product on seclock.com that needs a plate, spacer, adaptor or something else? Companion Items will tell you exactly what you need, and what will work with the product you're buying. Find Companions at the bottom of most seclock.com product pages.

Companions are now available for a variety of series, including:

Explore Resources on Seclock.com

Browsing resources by manufacturer gives you results in an organized way, grouped by resource categories. You can even narrow your manufacturer results by product series, and view videos, images and PDFs without leaving the page.

View Resources

Factory Technical Support


By Tom R., Technical Service Representative

Cumulatively here at SLD we have over a thousand years of door hardware industry experience.

However, there is no substitute for factory tech support.  This is especially true when electrified or electronic hardware goes wrong.  Although we can usually help you find out what’s wrong, only the factory can approve returns of electric or electronic products that are defective, and we need that approval – in the form of a trouble ticket or other identifier – to allow us to take the product back. Rather than having two conversations about an electrifying problem, have one, and let it be with the factory.  At the end of the conversation with the factory you will know what to do, and if there is going to be a return involved you will be able to provide us with the proper information so we will be able to create the return.

If you need to return a product for any reason from within 60 days of the original purchase date, access the online RMA Tool through your Account Overview page.

There, on the left-hand side of the page, you will find a link to Returns.  This link will bring you to a page with a few basic instructions and a link to the RMA Tool

On the RMA Tool page you can select the order in which you received the product you want to return, let us know if you need a replacement and select the Reason for Return from the drop-down menu.  For returns involving defective electric or electronic products you want to be able to click “Yes” in answer to the question, “Have you contacted the manufacturer.”  Finally, after you enter your contact info, enter the trouble ticket number or other reference from your conversation with factory tech support. 


ABOUT THE AUTHOR Tom R., Technical Service Representative
Tom was a locksmith for 17 years before joining Security Lock Distributors in 1997 as a Technical Sales Representative. Tom was born in Bayfield, WI, and plays and writes music in his spare time.

Advanced Search on Seclock.com

The advanced product search allows you to drill down to sku sets based on filter criteria, and sort your results in meaningful ways. This screencast is an overview on using those filters.

Using the New Seclock.com

Seclock.com just got a major facelift! We hope you love the new features, such as an amazing way to search for products, massively expanded product descriptions and specs, comprehensive support and resources, one-step checkout, and much, much more. Here's a quick overview video to get you going.

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Tutorials
Go green today by signing up for our paperless invoices.
See what your fellow customers are saying about seclock.com's Live Chat!
Learn how to share addresses amongst your team, add new addresses and more!
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