How can we help?


Frequently asked questions.

What is your freight policy?

Our freight policy is very straightforward. Security Lock Distributors will provide free freight on all stock orders that exceed a pre-determined dollar amount. Please speak with a Technical Sales Representative for more details.

Can I pick up my order directly at one of your locations?

Absolutely! Security Lock Distributors has counter pick up service available at each of our three locations. Just call your order in ahead of time, and we’ll have it ready when you arrive. Security Lock Distributors locations and hours are as follows:

25 Dartmouth Street
Westwood, MA 02090
Hours: Mon–Fri, 8:00am–5:30pm EST

7110 Placid Street
Las Vegas, NV 89119
Hours: Mon–Fri, 8:00am–4:30pm PST

What is your primary method of shipping?

Security Lock Distributors offers a variety of expedited shipping options. Please ask your Technical Sales Representative for details.

How can I track my order to know when it will be received?

Tracking your order is easy! When an order ships from Security Lock Distributors a shipping notification is generated and emailed to the email address on file. This email includes a UPS tracking number. To track your order go to

Do you offer blind label shipping?

Yes! Through our blind label drop ship program, only your name and logo will appear on the box and packing slips. This is a great brand extension tool that you can utilize to essentially use our warehouse as your own!

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