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Frequently asked questions.

How do the logistic carriers’ new surcharges affect me?

The past 18 months have seen immense strain put on shipping, and that has translated into rising costs for freight. As a result, SECLOCK has been forced to re-examine our shipping policy.
SECLOCK has always provided free ground shipping* on orders above your pre-determined threshold. That won’t change. What will change is what items free shipping applies to.

Effective January 1st, 2022, free ground shipping will no longer apply to:

  • Heavy, bulk items, such as, but not limited to, hinges, key machines, safes, automatic door operators and mop plates.
  • “Large” or “long” items as defined by common carriers, such as, but not limited to, continuous hinges, mullions, and thresholds.
  • heavy, bulk, and oversized items will be shipped via truck or common carrier, with the associated freight costs added to your invoice.

Please click on the links below to review the UPS definitions of what constitutes a large, long or heavy package and what the corresponding surcharges will include:
2021 UPS Peak Surcharges
2021 UPS Tariff / Terms & Conditions of Service

We understand that changes like these affect your business, and we apologize for that. If you have any questions at all, please reach out to our team of service representatives.
Thank you for your continued support as we navigate this unprecedented situation together.

*SECLOCK reserves the right to cancel, alter, or amend this policy at any time. Returned packages will incur a recovery fee; this fee will not exceed the original freight amount.
Your predetermined freight policy only applies to stocked items in orders shipped within the contiguous United States, excluding mullions, safes or other long, oversized or heavy stock requiring special handling, packaging or shipping.

What is your freight policy?

Our freight policy is very straightforward. Security Lock Distributors will provide free freight on all stock orders that exceed a pre-determined dollar amount. Please speak with a Technical Sales Representative for more details.

Can I pick up my order directly at one of your locations?

Absolutely! Security Lock Distributors has counter pick up service available at each of our three locations. Just call your order in ahead of time, and we’ll have it ready when you arrive. Security Lock Distributors locations and hours are as follows:

25 Dartmouth Street
Westwood, MA 02090
Hours: Mon–Fri, 8:00am–5:30pm EST

7110 Placid Street
Las Vegas, NV 89119
Hours: Mon–Fri, 8:00am–4:30pm PST

What is your primary method of shipping?

Security Lock Distributors offers a variety of expedited shipping options. Please ask your Technical Sales Representative for details.

How can I track my order to know when it will be received?

Tracking your order is easy! When an order ships from Security Lock Distributors a shipping notification is generated and emailed to the email address on file. This email includes a UPS tracking number. To track your order go to

Do you offer blind label shipping?

Yes! Through our blind label drop ship program, only your name and logo will appear on the box and packing slips. This is a great brand extension tool that you can utilize to essentially use our warehouse as your own!

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