How can we help?


Frequently asked questions.

Can I track my shipments online?

There are several ways to track your orders.

  1. Visit Orders in your Account section - there, in your list of orders, you're able to click on any applicable tracking number and immediately be redirected the latest tracking information on the appropriate carrier's website. (This feature is only available for UPS and FedEx shipments.)
  2. When viewing your list of orders, you may also click on the paper airplane icon on the far right, which will link you to that appropriate order's tracking information via a carrier website. (This feature is only available for UPS and FedEx shipments.)

  3. While in your Account section, choose Invoices from the left-hand menu. On that screen, click on any invoice number to generate that particular invoice in PDF format. On that PDF, appropriate tracking information is displayed and clickable. (This feature is only available for UPS and FedEx shipments.)

  4. Also in your Account section, click on Profile in the left-hand menu. On your profile screen, you're able to opt-in to text notifications. This will enable you to receive a text containing a link to your order, along with tracking information when the order ships.
  5. On any page, click on your profile icon in the top navigation (on the right side). You'll see your account drop-down on the screen, and a Notifications alert about halfway down. Click on that alert to view your recent order notifications, shipping included.

Can I pay my invoices online?

All it takes is a checking account. Visit, or click the Make A Payment button on the Invoices tab of your Account.

There, you'll see a complete list of your unpaid invoices. Select the checkbox next to any invoice you'd like to pay, and click the Payment Method button to continue.

Additionally, you may click on any invoice number to view a PDF copy of that invoice right in your browser.

Entering your Payment Information

On the resulting page, you'll see fields for your checking account's Routing and Account numbers.

Enter your Routing and Account numbers and click the red Submit Payment button.

After the payment has been submitted, you'll be taken to a confirmation page. 

Want to see the status of invoices you've paid?

You'll see them all displayed right on the Invoices page in your Account section.

How can I change my account password?

You can change your account password at any time by going to the Account Overview page and clicking Change Password in the side menu. We suggest that you use a password that has at least one uppercase letter and a numeral.

How do I become a customer of Seclock?

It’s easy. To set up an account simply click here or call one of our Technical Sales Representatives. Please call our expertly trained TSR's at 800-847-5625.

I am already a customer of Security Lock Distributors, but do not have web access, what do I do?

To get web access simply register online or call one of our Technical Sales Representatives at 800-847-5625.

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