How can we help?

Orders

Frequently asked questions.

What are my options in the unlikely event that an item shows out of stock online?

Even if an item is listed as out of stock, we can almost always re-configure from products on hand. On the rare occasion an item is unable to be configured, we will leverage our strong relationships with our factory partners to order the item in an expedited manner so your workflow will not be disrupted.

What if I ordered something incorrectly?

Security Lock Distributors has a customer-friendly return policy. Please call 800-847-5625 for detailed information.

Can you assist me with quotes for larger jobs?

Yes! We have a fully staffed Quote Department that is able to leverage our unmatched purchasing power and factory relationships to quote you the most competitive pricing available. Simply email us at quotes@seclock.com. 

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