How can we help?

General

Frequently asked questions.

Why should I choose Security Lock Distributors?

Our unparalleled inventory, unmatched technical expertise, enhanced web portal and immediate delivery means you can count on us to get everything you need. Plus, we are known for having everything in stock, from hard-to-find items to the most popular. But equally important, we’re always ready to go above and beyond to make sure you, our valued customer, are 100% satisfied in every way. Our wholesale-or-no-sale policy means we do not compete with our customers and do not sell to the end user.

Why do you stock products from over 100 manufacturers?

Our priority is always to have what you need to get the job done. Stocking the largest inventory in the industry makes this possible. Not only do we stock all of the core lines, but also accessory items, enabling Security Lock Distributors to be a one-stop shop to help you complete your job efficiently.

What can I expect from your technical support team?

Our factory-trained technical sales representatives are the most knowledgeable in the industry. Most of our technical sales reps have previous experience as field technicians in industries such as systems integration, contract hardware and locksmithing.  They can visualize situations from your point of view. Tell them about your project and they’ll know exactly what you need to get the job done.

What are the methods of contacting Security Lock Distributors?

Phone: 800-847-5625
Monday – Friday 7:30am-7:30pm EST

Fax: 800-878-6400
Monday – Friday 8:00am-5:00pm EST

Email: orders@seclock.com

CHAT

I have a project that needs to be seen in order to best determine what’s needed. Is that possible?

Yes! 

Seclock On-Site®, offers a variety of ways to virtually view and help spec out your project—no matter how large. You can choose to have us remotely view your project by:

  • Desktop App. Upload photos through our desktop website's instant chat feature.
  • Text. Use your cell phone camera to text photos to 1-424-349-5625*.
  • Email. Send photos and videos straight to your Seclock technical sales representative or email onsite@seclock.com
  • Live Stream. Use our online tool to schedule a video walkthrough of your project via Skype

Our technical sales representatives are always available to assist you at any time. You can reach them by phone, email, fax, instant chat and now text—no appointment necessary!

*Phone carrier standard text message rates apply.

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