How can we help?

Frequently Asked Questions

Get answers to common questions and more.

Account

How can I change my account password?

You can change your account password at any time by going to the Account Overview page and clicking Change Password in the side menu. We suggest that you use a password that has at least one uppercase letter and a numeral.

How do I become a customer of Security Lock Distributors?

It’s easy. To set up an account simply click here or call one of our Technical Sales Representatives. Please call our expertly trained TSR's at 800-847-5625.

I am already a customer of Security Lock Distributors, but do not have web access, what do I do?

To get web access simply register online or call one of our Technical Sales Representatives at 800-847-5625.

General

Why should I choose Security Lock Distributors?

Our unparalleled inventory, unmatched technical expertise, enhanced web portal and immediate delivery means you can count on us to get everything you need. Plus, we are known for having everything in stock, from hard-to-find items to the most popular. But equally important, we’re always ready to go above and beyond to make sure you, our valued customer, are 100% satisfied in every way. Our wholesale-or-no-sale policy means we do not compete with our customers and do not sell to the end user.

Why do you stock products from over 100 manufacturers?

Our priority is always to have what you need to get the job done. Stocking the largest inventory in the industry makes this possible. Not only do we stock all of the core lines, but also accessory items, enabling Security Lock Distributors to be a one-stop shop to help you complete your job efficiently.

What can I expect from your technical support team?

Our factory-trained technical sales representatives are the most knowledgeable in the industry. Most of our technical sales reps have previous experience as field technicians in industries such as systems integration, contract hardware and locksmithing.  They can visualize situations from your point of view. Tell them about your project and they’ll know exactly what you need to get the job done.

What are the methods of contacting Security Lock Distributors?

Phone: 800-847-5625
Monday – Friday 7:30am-7:30pm EST

Fax: 800-878-6400
Monday – Friday 8:00am-5:00pm EST

Email: orders@seclock.com

Chat: Login, then click the chat button in the lower right.

I have a project that needs to be seen in order to best determine what’s needed. Is that possible?

Yes! 

Seclock On-Site®, offers a variety of ways to virtually view and help spec out your project—no matter how large. You can choose to have us remotely view your project by:

  • Desktop App. Upload photos through our desktop website's instant chat feature.
  • Text. Use your cell phone camera to text photos to 1-424-349-5625*.
  • Email. Send photos and videos straight to your Seclock technical sales representative or email onsite@seclock.com
  • Live Stream. Use our online tool to schedule a video walkthrough of your project via Skype

Our technical sales representatives are always available to assist you at any time. You can reach them by phone, email, fax, instant chat and now text—no appointment necessary!

*Phone carrier standard text message rates apply.

Orders

What are my options in the unlikely event that an item shows out of stock online?

Even if an item is listed as out of stock, we can almost always re-configure from products on hand. On the rare occasion an item is unable to be configured, we will leverage our strong relationships with our factory partners to order the item in an expedited manner so your workflow will not be disrupted.

What if I ordered something incorrectly?

Security Lock Distributors has a customer-friendly return policy. Please call 800-847-5625 for detailed information.

Can you assist me with quotes for larger jobs?

Yes! We have a fully staffed Quote Department that is able to leverage our unmatched purchasing power and factory relationships to quote you the most competitive pricing available. Simply email us at quotes@seclock.com. 

Shipping

What is your freight policy?

Our freight policy is very straightforward. Security Lock Distributors will provide free freight on all stock orders that exceed a pre-determined dollar amount. Please speak with a Technical Sales Representative for more details.

Can I pick up my order directly at one of your locations?

Absolutely! Security Lock Distributors has counter pick up service available at each of our three locations. Just call your order in ahead of time, and we’ll have it ready when you arrive. Security Lock Distributors locations and hours are as follows:

25 Dartmouth Street
Westwood, MA 02090
Hours: Mon–Fri, 8:00am–5:30pm EST


7110 Placid Street
Las Vegas, NV 89119
Hours: Mon–Fri, 8:00am–4:30pm PST

What is your primary method of shipping?

Security Lock Distributors offers a variety of expedited shipping options. Please ask your Technical Sales Representative for details.

How can I track my order to know when it will be received?

Tracking your order is easy! When an order ships from Security Lock Distributors a shipping notification is generated and emailed to the email address on file. This email includes a UPS tracking number. To track your order go to www.ups.com.

Do you offer blind label shipping?

Yes! Through our blind label drop ship program, only your name and logo will appear on the box and packing slips. This is a great brand extension tool that you can utilize to essentially use our warehouse as your own!

Tutorials
Export any product page as a cut sheet and share with a colleague.
You can now receive order updates on seclock.com and on-to-go!
Go green today by signing up for our paperless invoices.
See All Tutorials