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Frequently Asked Questions

Get answers to common questions and more.


Can I track my shipments online?

There are several ways to track your orders.

  1. Visit Orders in your Account section - there, in your list of orders, you're able to click on any applicable tracking number and immediately be redirected the latest tracking information on the appropriate carrier's website. (This feature is only available for UPS and FedEx shipments.)
  2. When viewing your list of orders, you may also click on the paper airplane icon on the far right, which will link you to that appropriate order's tracking information via a carrier website. (This feature is only available for UPS and FedEx shipments.)

  3. While in your Account section, choose Invoices from the left-hand menu. On that screen, click on any invoice number to generate that particular invoice in PDF format. On that PDF, appropriate tracking information is displayed and clickable. (This feature is only available for UPS and FedEx shipments.)

  4. Also in your Account section, click on Profile in the left-hand menu. On your profile screen, you're able to opt-in to text notifications. This will enable you to receive a text containing a link to your order, along with tracking information when the order ships.
  5. On any page, click on your profile icon in the top navigation (on the right side). You'll see your account drop-down on the screen, and a Notifications alert about halfway down. Click on that alert to view your recent order notifications, shipping included.

Can I pay my invoices online?

All it takes is a checking account. Visit, or click the Make A Payment button on the Invoices tab of your Account.

There, you'll see a complete list of your unpaid invoices. Select the checkbox next to any invoice you'd like to pay, and click the Payment Method button to continue.

Additionally, you may click on any invoice number to view a PDF copy of that invoice right in your browser.

Entering your Payment Information

On the resulting page, you'll see fields for your checking account's Routing and Account numbers.

Enter your Routing and Account numbers and click the red Submit Payment button.

After the payment has been submitted, you'll be taken to a confirmation page. 

Want to see the status of invoices you've paid?

You'll see them all displayed right on the Invoices page in your Account section.

How can I change my account password?

You can change your account password at any time by going to the Account Overview page and clicking Change Password in the side menu. We suggest that you use a password that has at least one uppercase letter and a numeral.

How do I become a customer of Seclock?

It’s easy. To set up an account simply click here or call one of our Technical Sales Representatives. Please call our expertly trained TSR's at 800-847-5625.

I am already a customer of Security Lock Distributors, but do not have web access, what do I do?

To get web access simply register online or call one of our Technical Sales Representatives at 800-847-5625.


Why should I choose Seclock?

Our unparalleled inventory, unmatched technical expertise, enhanced web portal and immediate delivery means you can count on us to get everything you need. Plus, we are known for having everything in stock, from hard-to-find items to the most popular. But equally important, we’re always ready to go above and beyond to make sure you, our valued customer, are 100% satisfied in every way. Our wholesale-or-no-sale policy means we do not compete with our customers and do not sell to the end user.

Why do you stock products from over 100 manufacturers?

Our priority is always to have what you need to get the job done. Stocking the largest inventory in the industry makes this possible. Not only do we stock all of the core lines, but also accessory items, enabling Security Lock Distributors to be a one-stop shop to help you complete your job efficiently.

What can I expect from your technical support team?

Our factory-trained technical sales representatives are the most knowledgeable in the industry. Most of our technical sales reps have previous experience as field technicians in industries such as systems integration, contract hardware and locksmithing.  They can visualize situations from your point of view. Tell them about your project and they’ll know exactly what you need to get the job done.

What are the methods of contacting Security Lock Distributors?

Phone: 800-847-5625
Monday – Friday 7:30am-7:30pm EST

Fax: 800-878-6400
Monday – Friday 8:00am-5:00pm EST


Chat: Login, then click the chat button in the lower right.

I have a project that needs to be seen in order to best determine what’s needed. Is that possible?


Seclock On-Site®, offers a variety of ways to virtually view and help spec out your project—no matter how large. You can choose to have us remotely view your project by:

  • Desktop App. Upload photos through our desktop website's instant chat feature.
  • Text. Use your cell phone camera to text photos to 1-424-349-5625*.
  • Email. Send photos and videos straight to your Seclock technical sales representative or email
  • Live Stream. Use our online tool to schedule a video walkthrough of your project via Skype

Our technical sales representatives are always available to assist you at any time. You can reach them by phone, email, fax, instant chat and now text—no appointment necessary!

*Phone carrier standard text message rates apply.


What are my options in the unlikely event that an item shows out of stock online?

Even if an item is listed as out of stock, we can almost always re-configure from products on hand. On the rare occasion an item is unable to be configured, we will leverage our strong relationships with our factory partners to order the item in an expedited manner so your workflow will not be disrupted.

What if I ordered something incorrectly?

Security Lock Distributors has a customer-friendly return policy. Please call 800-847-5625 for detailed information.

Can you assist me with quotes for larger jobs?

Yes! We have a fully staffed Quote Department that is able to leverage our unmatched purchasing power and factory relationships to quote you the most competitive pricing available. Simply email us at 


How do the logistic carriers’ new surcharges affect me?

The past 18 months have seen immense strain put on shipping, and that has translated into rising costs for freight. As a result, SECLOCK has been forced to re-examine our shipping policy.
SECLOCK has always provided free ground shipping* on orders above your pre-determined threshold. That won’t change. What will change is what items free shipping applies to.

Effective January 1st, 2022, free ground shipping will no longer apply to:

  • Heavy, bulk items, such as, but not limited to, hinges, key machines, safes, automatic door operators and mop plates.
  • “Large” or “long” items as defined by common carriers, such as, but not limited to, continuous hinges, mullions, and thresholds.
  • heavy, bulk, and oversized items will be shipped via truck or common carrier, with the associated freight costs added to your invoice.

Please click on the links below to review the UPS definitions of what constitutes a large, long or heavy package and what the corresponding surcharges will include:
2021 UPS Peak Surcharges
2021 UPS Tariff / Terms & Conditions of Service

We understand that changes like these affect your business, and we apologize for that. If you have any questions at all, please reach out to our team of service representatives.
Thank you for your continued support as we navigate this unprecedented situation together.

*SECLOCK reserves the right to cancel, alter, or amend this policy at any time. Returned packages will incur a recovery fee; this fee will not exceed the original freight amount.
Your predetermined freight policy only applies to stocked items in orders shipped within the contiguous United States, excluding mullions, safes or other long, oversized or heavy stock requiring special handling, packaging or shipping.

What is your freight policy?

Our freight policy is very straightforward. Security Lock Distributors will provide free freight on all stock orders that exceed a pre-determined dollar amount. Please speak with a Technical Sales Representative for more details.

Can I pick up my order directly at one of your locations?

Absolutely! Security Lock Distributors has counter pick up service available at each of our three locations. Just call your order in ahead of time, and we’ll have it ready when you arrive. Security Lock Distributors locations and hours are as follows:

25 Dartmouth Street
Westwood, MA 02090
Hours: Mon–Fri, 8:00am–5:30pm EST

7110 Placid Street
Las Vegas, NV 89119
Hours: Mon–Fri, 8:00am–4:30pm PST

What is your primary method of shipping?

Security Lock Distributors offers a variety of expedited shipping options. Please ask your Technical Sales Representative for details.

How can I track my order to know when it will be received?

Tracking your order is easy! When an order ships from Security Lock Distributors a shipping notification is generated and emailed to the email address on file. This email includes a UPS tracking number. To track your order go to

Do you offer blind label shipping?

Yes! Through our blind label drop ship program, only your name and logo will appear on the box and packing slips. This is a great brand extension tool that you can utilize to essentially use our warehouse as your own!