Customer Service Representative

Customer Support / Westwood, MA

Description

Security Lock Distributors the Nations largest lock distributor is looking for a customer service representative and sales support. We are looking for candidates with a positive attitude, who are highly motivated with 2+ years customer service experience or sales support . Candidates with strong communication skills, outstanding phone etiquette, attention to detail and excellent capability to multitask will be considered. This is a Full Time opportunity with outstanding benefits.

Duties and Responsibilities:

  • Takes inbound customer service calls, providing first call resolution to requests for returns, order tracking and order problems.
  • Supports Technical Sales Representatives (TSR) by getting pricing and availability and order status information, preparing quotes, reports, and related sales forms.
  • As the dedicated support resource for multiple Technical Sales Representatives, provides quotes, obtains information from vendors and writes returns.
  • Effectively communicates with customers and TSR's over the telephone and email.
  • Maintains contact and maintains all quote documentation with accurate pricing and configurations and technical documents.
  • Resolves customer service issues such as billing, shipping etc.
  • Manages analysis of sales data and prepares sales charts as required.
  • Manages and coordinates all sales literature requests for the Technical Sales Representatives. •Coordinates and prepares for local trade shows.
  • Follows up with TSR's on open customer orders by reviewing team open order report.
  • Works closely with the warehouse and inventory planning.
  • Updates and maintains information in systems and files.
  • Maintains all faxed requests.
  • Other duties may be assigned to meet business needs 

Qualifications

  • High school graduate or GED required.
  • Associate's or Bachelor's degree preferred.
  • 2+ years customer and/or sales support experience.
  • Highly effective service skills, including professional demeanor and outstanding phone etiquette. •Strong communication skills, including the ability to craft professional e-mails and client-related documents.
  • Experience with CRM strongly preferred.
  • Ability to quickly grasp the company's proprietary enterprise business technology platform. •Proficient in the use of Microsoft (MS) Office, with focus on demonstrated working knowledge of MS Outlook.
  • Ability to work well in time-sensitive situations where customer satisfaction is the ultimate goal. •Multi-tasking.
  • Attention to detail.
  • Problem-solving skills.
  • Customer service orientation.
  • Team orientation 
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